By joining LaChiusa’s Olive Oil Club, you hereby certify you are
21 years old or older and
agree with our Terms and Conditions.
(subject to change at any time)
Person(s) or Party Obligations:
There are no fees to join the LaChiusa Olive Oil Club!
- By joining, you, the member(s), agree to a minimum of 1 year of 4 received and paid for Olive Oil Club shipments. After 1 year, your membership is automatically renewed at no extra cost, ensuring uninterrupted access to our exclusive olive oil.
- Scheduled Olive Oil Club orders go out 4 times per year. Any additional olive oil you order and receive during the year beyond these scheduled orders are not considered a scheduled Olive Oil Club order. You are free to order additional olive oil at any time, as often as you like.
- By joining, you agree to take control of your membership information.
Including:
-
- Updating Credit Card Information. Including:
- new credit card on file
- updated expiration date
- name listed on credit card
- change of address for credit card
- Updating Credit Card Information. Including:
(As a requirement for initial sign-up, any credit cards added must have a minimum expiration date of 1 year.)
To update any profile information, please email us.
NOTE: These club features are only for the person(s) (including spouse) who holds the LaChiusa Olive Oil Club Membership.
Club Orders and Shipments:
*Please note we cannot ship to P.O. Boxes or APO/FPO addresses*
- Once your club order is released to UPS, we are not responsible for any delivery issues, changes, or reshipments. Please, contact UPS with your tracking information to adjust any delivery options.
- Suppose you find yourself in need of a reshipment of your Olive Oil due to a scheduling error for delivery. In that case, you will be charged an additional reshipment fee and handling charge and contact us for any rescheduling.
- You hereby authorize Cook Eat Play Travel LLC to charge your credit card automatically on our “Change By” date with a time stamp of midnight the morning of, not the evening. This authorized charge includes not only the olive oil at the discount price but also the shipping, handling, and taxes required. These dates will be sent via email on file to every Olive Oil Club Member. Once authorized, NO REFUNDS will be issued!
Member also agrees that once their card is charged for a release, they will not contact their financial institution and request that they cancel the transaction or request a chargeback.
NOTE: Once an order is charged, it is considered purchased and non-refundable! The “Change By” date will be published in an email prior to each shipment.
NOTE: No order can be changed after payment is acquired or after the “Change By” date and time.
- All changes for processing a club order or your membership status (i.e., you want to go from 2 bottles to 4 bottles per shipment) must be done before the “Change By” date listed in the email you receive before each release.
These changes/updates can all be made in your Olive Oil Club profile. (This includes but is not limited to any holds on shipments if you know you are out of town.)
REMINDER: If the Olive Oil for any order is returned because it could not be delivered for any reason, we will re-ship the Olive Oil at your instruction with an additional shipping, handling, and restocking fee or forego any free shipping you may have qualified for.
Complaints and Deficiencies:
- Complaints of any breakages and deficiencies found upon arrival of the goods must be immediately reported to the carrier with a written reservation on the delivery note. After 7 days of delivery, if there is no proof of written reservation with a response from UPS, the customer loses the right to make complaints of any kind. To show evidence of any damaged product, we also request you send a photo of the broken bottle, Olive Oil stains, all packaging issues, and UPS complaint forms with response to us.
- If you require a replacement of any olive oil you deem bad, our policy states you must return the empty bottle, the cork, and a small container to us.
Cancellations:
- In order to cancel your membership, you must meet the minimum requirement of 4 club orders, or 1 year.
- There is no excuse for canceling before 1 year or 4 club orders; this includes but is not limited to illnesses, death in the family, doctors’ notes, or injury. If we need to hold onto the orders for you until you can receive them, we will oblige.
All Olive Oil Club cancellations after 1 year or 4 club orders must be made 30 days prior to a Olive Oil Club release via email.
Please note, to terminate your membership you must email us.
For additional questions or concerns regarding our membership, please reach out to us.
